Frequently Asked Questions

Tips of the Iceberg

Tip Space (where we tip you!)

* Ice takes time to freeze. Please place your order at least one week prior to your desired pick-up date! (Pick-up/deliveries occur on Tuesday and Saturday afternoons.)

* Remember to temper your ice (let it sit at room temperature for a minute) before adding any liquid to prevent cracking.

* If you want your ice to remain intact longer, make sure the beverage you are adding is also chilled. If you want it to melt faster, add room temperature liquids. (Thank you 4th grade science instructors!)

* If you want your beverage to have a stronger flavor, add more ice. If you want a less intense flavor, use less flavored cubes and add regular cubes for a nice mix.

*Be sure to make space in your freezer to store your order. One 3 pound bag of our ice generally takes up about 12” x 7” x 4” of space.

*The weight of the ice may fluctuate after the delivery of the product.

*Our product is best if consumed within one months.

*Follow us on Instagram (if you’re into that sorta thing)                           

Thank you for trusting us with your ice needs.